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Help & Advice

Our team is always happy to help with any questions you may have regarding our products and provide advice as to the product best suited to your needs. You can email us at [email protected] or call us on 01935 891 892, but here are some answers to common questions…

What size compostable liners do I need?

If your local authority has not advised what size liners you’ll need, simply measure the inside rim of your caddy and note down the height of the caddy. All our liners detail the rim size - Choose your bags to fit, but for the length remember to allow enough length to fold over the top rim and spread across the base of the caddy.

How do I store compostable liners?

It is important that you store your bags in a cool, dark, and dry place such as a kitchen drawer, otherwise they will start to degrade over time. Use all bags within 18 months of purchase and keep them out of sunlight and away from sources of heat or steam.

Why are my cornstarch bags splitting?

It’s very likely that they’re over 18 months old – Most of our bags are printed with a date on the back or side edge. If they’re over 18 months old, they will have started to break down and may have holes or split/tear very easily.

How often do I need to change the filters on a vented caddy?

We recommend that you replace the filters in your compost caddy every 3 months, or sooner if odours become noticeable.

Can I use your compostable liners on a home compost heap?

You can put our liners on a home compost heap, but they may take a while to breakdown as they will not reach the same temperatures of commercial compost digesters. However, regular turning of your compost heap will help.