Delivery and Returns
We offer FREE postage and packing to most UK addresses for the majority of our products, but unfortunately, we are unable to ship outside of the UK and Channel Islands.
All orders are promptly packed and we aim to dispatch the same day where possible if we receive your order before 2.00pm. Depending on the weight of your order, it will be dispatched by either Royal Mail 2nd class or a DPD courier service, but you can always upgrade to a next day service for a small fee.
Royal Mail 2nd class post can take 3-5 days for delivery, or even longer if there are issues in the postal system or they have trouble delivering to your address.
Optional Delivery Upgrades
Depending on the product ordered and delivery postcode, you may be able to select one of the following optional upgrades for a small fee:
- Next day delivery – Guaranteed next-day service via DPD with email/text delivery timeslot notification - £3.00
- Saturday delivery – Only available for orders placed on a Friday before 2.00pm - £10.00
- Sunday delivery – Only available for orders placed on a Friday before 2.00pm - £10.00
Deliveries to the Highlands & Islands
If your order is being shipped to any of the following postcodes: AB36-56, BT, FK 18/19, GY, HS, IM, IV, JE, KA27/28, KW1-17, PA20-50/60-78, PH17-50, PO30-41, TR21-25 or ZE and the order weight is over approximately 8kg there may be a delivery surcharge applied during checkout. We only have to do this if absolutely necessary, where our carriers impose a surcharge.
Missing or Delayed Delivery
Please contact us at [email protected] or telephone us on 01935 891 892 if you have not received your order within a sensible time frame. We may need to wait 21 days before being able to trace, replace or refund lost items.
You can cancel your order up to 14 days after delivery - Please contact us at [email protected] or telephone us on 01935 891 892 to do this. Unless the item is faulty, or we have sent the wrong product, you will be required to pay the return postage cost for the item(s) in an unused, resalable condition.